Field Operations Associate Manager

Field Operations Associate Manager

Location: Los Angeles, CA

OVERVIEW

As the Field Operations Associate Manager, you will be responsible for the reliable operation of large format signs and IKE across the network. Duties will include managing slack channels and dashboards looking for issues across the fleet, and scheduling repairs with the appropriate regional technical supervisor or subcontractor. Working knowledge of large format digital sign operations and advanced control systems is preferred. In addition, a candidate will find success in this position if they thrive in a fast-paced environment and can successfully juggle multiple, complex projects. A candidate who values collaboration, and has an enthusiastic “can do” attitude, and creative thinking capabilities will thrive in this role.

WHAT YOU WILL DO

• Monitor the outage dashboards and slack channels for issues.
• Provide first point of contact for subcontractors looking for escalation of issues.
• Work with the Field Operations team and subcontractors to schedule outage repairs.
• Maintain a good report with property management to keep Operational records current for service requests and access.
• Report problems to the field operations team following established protocol and assist with corrective action, including creating and managing support and repair tickets.

• Manage the overall health and operation of large format signage across the network.
• Will need to assist CCs team with content scheduling issues when they arise.

ABOUT YOU

• Tenacity to drive projects forward by creatively solving problems, bringing resources to bear, working through or around obstacles, and engaging key internal and external personnel.
• Self-driven and resourceful.
• Willing to travel within market to assist with on-site field maintenance; including but not limited to, power cycling equipment, inventory logs, network issues.
• Have a basic understanding of Video signal flow, Equipment terminology and Use Cases
• Basic Knowledge of Microsoft OS.
• Able to work independently to make sound decisions regarding problem solving, scheduling and communication with service contractors.
• Comfortable speaking on the phone with property management and/or engineers to gain trust and efficiency in our service providers.
• Treats obstacles as challenges to overcome to achieve success, rather than as reasons to fail. Conceives of and applies creative solutions to problems that block success. Focuses on solutions rather than problems.
• Stays organized and detail-oriented to ensure the right people are focused on the at hand across multiple projects and cities.

• Communicates clearly and proactively so stakeholders have the information they need to move work forward and address issues before they escalate.
• Highly organized with strong project-management skills. Able to juggle multiple projects, priorities, and stakeholders.
• Flexible and versatile to thrive in a dynamic, fast-paced “start-up” environment.
• Minimum of 1-year professional experience in related field. Preferred experience in large-scale or high-volume city deployments of smart city, telecom, or other technology infrastructure, specifically remote monitoring asset fleets.
• 2- or 4-year degree preferred.

The Salary range for this role is $77,000 - $89,000 base plus an annual bonus. OBM is an equal opportunity employer and provides competitive salary/incentive compensation and benefits, 401k match, expense account, free lunch daily, and a fun and fast-paced team-oriented environment.